Frequently Asked Questions

Phoenix is a high-performance gravity water filter that removes contaminants like chlorine, microplastics, bacteria and heavy metals, improving both the taste and safety of your tap water.

We are one of the leaders in advanced Gravity Filtration. With over 40 years’ experience of manufacturing in-house, we have complete control over the process and the quality of our filters and cartridges. We are enormously proud of the effort it has taken us to become a leading manufacturer of Gravity Water Filters.

Phoenix Gravity Carbon Filtrers includes the following accessories, 1) filter cartridges pre-fitted with wingnut and washers 2) Stainless Steel tap 3) Lid Knob 4) A single spare set of Washers and wingnut in case the existing filter washer and wing nut are damaged or misplaced 5) A spare hole blockers 6) instruction manual

We use the highest grade 304 stainless steel, natural coconut carbon and other natural materials. Plus the mighty force of gravity! Our advanced filtration system removes up to 99.99% of commonly occurring contaminants and retains up to 100% of minerals.

Phoenix Gravity Carbon filters are made from pure coconut shells, which are a sustainable and a renewable resource. The carbon in the filters are activated, which means that it has a high surface area and is very porous. This allows them to trap a wide range of contaminants, including chlorine, heavy metals, and other impurities. Phoenix Gravity Carbon Cartrdiges removes microplastics down to 5 microns in size and also eliminates PFAS, Hormones and Pharmaceutical residues from the water. Phoenix Gravity Carbon cartridges are designed to provide clean, odorless water with a great taste. They do not release any harmful chemicals or by-products into the water, and they are super effective at removing chlorine and other volatile organic compounds A pair of carbon cartridges can filter up to 20,000 liters of water by providing safe and healthy drinking water.

Every 6 months (or 2000L) for standard filters. Ceramic outer shells last up to 12 months. Filter reminders are sent by email.

They certainly can! We’ve designed a specialist fluoride cartridge called the POSTreat to remove over 95% of fluoride from your tap water. Made from the highest grade stainless steel, it’s completely reusable and refillable, with our POSTreat FluoRid Refill. The POSTtreat can be used in conjunction with primary Carbon Cartridges. For full details or to buy the POSTreat

While we have not specifically tested for the removal of phthalates, our Phoenix Carbon Cartridges are made with highest grade activated coconut carbon, which is known for its effectiveness in adsorbing phthalates from water. We are constantly improving and testing our filters.

TDS stands for Total Dissolved Solids and is measured in parts per million (ppm) or parts per billion (ppb). It’s a measure of the water’s organic and inorganic content including minerals. Natural water will have a TDS reading from minerals picked up from the rocks and ground it flows through. It’s generally accepted that 300 ppm is a good mineral content. We purposely do not bring our TDS to zero, because we’re all about preserving the minerals your body needs.

Yes, up to 99.99%! Our primary Smart Carbon Cartridges have been independently tested for many Volatile Organic compounds including 1,4- dichlorobenzene, 2-Butanone, Acetone, Allyl Chloride and many more.

No. Phoenix Carbon Filter Cartridges are designed to remove up to 99.99% of bacteria, viruses, chlorine, lead and over 100 other unwanted substances from your drinking water. However, it’s important to note Phoenix Gravity Water Filters are not designed to lower water hardness. In fact, many of the natural minerals that make the water hard are essential to good health- we want to retain as many as possible! Hardness (and TDS) is measured in ppm, it’s generally accepted that 300 ppm is a good mineral content of water.

Simply insert the filters into the upper chamber, fill it with tap water, and let gravity do the rest.

Don’t worry, cloudy water after initial installation is normal and completely harmless. It’s simply safe residual dust from the manufacturing process. It can occur if the cartridges are not correctly primed - and we recommend priming cartridges fully (see above). If it is not primed, it can take about four rounds of filtered water to clear. For full priming instructions click here

We recommend replacing your Carbon Cartridges every 12 months . The lifespan of a pair of Phoenix Gravity Carbon Cartridges is about 20,000 litres. If you want to subscribe to have your filters replaced, you can do so here.

Our POSTreat Filter Cartridges are made from 304-Stainless Steel and are designed to last for years - which is why we include a 10 year warranty with our products. The media inside our proprietary FluoRid media will last for 4000 litres and need replacing approximately 4 months.

We offer free shipping across most of Europe.

2–7 working days depending on your location.

You have 100 days to try the filter. If you’re not happy, we’ll refund you.

The 100-Day Money Back Guarantee is applicable only to the Phoenix Gravity Systems purchased with the stainless steel housings, via our website. The trial is not applicable for replacement filters and accessories purchased separately. Here’s how it works:

• Purchase your Phoenix Gravity Water Filter System via our website. Once it arrives, start using it straight away.
• If you don’t fall in love with your Phoenix Gravity System within 100 days of use from the date of delivery, contact our support team to initiate a return. The return must be initiated within 100 days from the date of purchase.
• The system must be returned complete with all original parts and packaging. The stainless steel housing should not be dented or otherwise damaged. The filter cartridges must not be cracked or damaged upon our receipt of the return.
• Upon safe receipt of the system and inspection of condition, we will be in touch to initiate a full refund to your original payment method. This process may take up to 10 business days to complete.

We'll be able to accept returns initiated within 30 days of purchase. You will be responsible for the safe return of the item, which must arrive in a resealable condition in the original packaging. Once we accept the return we’ll refund you via the original payment method within 10 working days. We also offer a 100 Day Money-back Guarantee on our complete Gravity Water Filter Systems.

Please send a photograph of your full order including the packaging along with your order number to our support team at info@thehomewatersolution.com, and we’ll get back to you as a matter of priority within 24 hours.